DUE TO COVID-19 (Coronavirus), no refunds or exchanges will be permitted at this time for the safety of our employees and customers. We apologize for the inconvenience. URGENT MESSAGE!! PLEASE READ BEFORE PLACING YOUR ORDER***
All orders placed before 12:00 PM (NOON) EST will ship out the same day unless the order requires ID/address verification or an order update requested solely by the customer. Orders are not processed on Sundays, Mondays or holidays. If an uncontrollable event affects our Warehouse, all orders will be processed and shipped the next business day. All promotion & holiday orders ship out within 72 hours. However, during all sales as well as promotions and holidays shipping times may be affected.
Standard Shipping: Please allow up to 2 business days to process your order BEFORE shipping. When a customer places an order, they will be provided with an estimated date of delivery, based on the availability of the selected items and the shipping address.
Shipping during holidays: Please allow up to 4 business days to process your order BEFORE shipping for all holiday & promotional orders.
Shipping Methods:
****International customer are fully responsible for duties and taxes on their end***
All orders placed before 12:00 PM (NOON) EST will ship out the same day unless the order requires ID/address verification or an order update requested solely by the customer. Orders are not processed on Sundays, Mondays or holidays. If an uncontrollable event affects our Warehouse, all orders will be processed and shipped the next business day. All promotion & holiday orders ship out within 72 hours. However, during all sales as well as promotions and holidays shipping times may be affected.
Standard Shipping: Please allow up to 2 business days to process your order BEFORE shipping. When a customer places an order, they will be provided with an estimated date of delivery, based on the availability of the selected items and the shipping address.
Shipping during holidays: Please allow up to 4 business days to process your order BEFORE shipping for all holiday & promotional orders.
Shipping Methods:
Free Shipping [7 to 9 business days] - Signature confirmation is NOT included and your package is not insured
Standard Shipping [5 to 7 business days] - Signature confirmation is NOT included and your package is not insured
Priority Shipping [3-5 business days] - Signature confirmation is required & is included in this rate.
Priority Express Shipping [1-2 business days] - Signature confirmation is required & is included in this rate.
ShearFanatics is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.
ShearFanatics is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. ALL VIRGIN HAIR IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. Unfortunately, All Virgin Hair is unable to dispense any refunds or credits regarding these matters. If additional information is needed to support your claim please email AVH at info@shearfanatics.com with your claim number and full details.
Click https://www.ups.com/us/en/support/file-a-claim.page to file a claim with UPS.
Click https://www.usps.com/help/claims.htm to file a claim with USPS (United States Postal Service).
Please follow the claim guidelines instructed by the respective courier, for your package.
Warehouse Holiday Schedule: (Closed)
No items will be processed or shipped on these days, nor do these days count as a business day.
Signature May Be Required: A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing or shipping information enter by the customer will cause processing delays as well possible cancelation. If you need additional information, please email info@shearfanatics.com.
We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders may require signature, therefore we can not ship to P.O. BOXES.
We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.
Currently, ShearFanatics does not ship to international addresses.
Returns/Exchange:
DUE TO COVID-19 (Coronavirus), no refunds will be permitted at this time. We apologize for the inconvenience.
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
your information helps us to better respond to your individual needs
Your information helps us to more effectively respond to your customer service requests and support needs
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the New Jersey Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the New Jersey Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the ‘My Account’ page.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site, you consent to our privacy policy .
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
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